In-Store Customer Service Representative

Job Description
East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over 130 locations worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China €“ East West Bank is committed to helping their customers' enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity.
We are currently seeking an In-Store Customer Service Representative. The In-Store Customer Service Representative will help customers meet their financial goals by handling routine financial transactions (deposits, withdrawals, loan payments, wire transfers, transactions) by providing exceptional customer service to East West Bank customers.
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
As a valuable East West Bank team member, your duties (not limited to) will include:
Assists bank customers in account support with cash withdrawals, check cashing, processing deposits, transfers, loan payments and other banking needs
Identifies fraudulent activity to prevent potential losses to the bank and follows established banks policies and procedures in all processing all transactions
Provides solutions to help meet customers' financial goals through customer referrals and cross selling of banking products
Develops new customer relationships and refers customers to Relationship Managers for other products and services; Cross sells to customers about products and services East West Bank offers Referring customers to Relationship Managers for other products and services
Responds to customer questions and concerns and follows up with appropriate internal resources for resolution
Perform other duties as assigned
High school degree required
1-2 years of experience
East West Bank is an equal opportunity employer.

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