Admitting Staff Development Coordinator
Arcadia, CA Arcadia, CA $20.
93 - $27.
47 an hour $20.
93 - $27.
47 an hour POSITION SUMMARY Under the direction of the Admitting Management Team, the Admitting Staff Development Coordinator is responsible for developing and coordinating the Patient Access Department training program.
The Admitting Staff Development Coordinator's responsibilities will include monitoring quality and performance metrics, keeping the Admitting Management Team apprised of the results, and using data to identify and develop targeted opportunities for staff development.
This position will also include, but is not limited to, in-service education to other internal hospital departments regarding registration, staff organization, evaluation, continuous quality improvement and guest relations promotion/satisfaction.
ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIES Develops, organizes, and upon approval, implements a Patient Access program for new hire orientation, staff development, and on-the-job training across the Main Admitting, ED and other departments that utilize registration processes.
Plans, coordinates, and leads internal in-services and educational programming for Patient Access staff in the areas of pre-registration, registration, insurance verification, financial clearance or counseling, customer service, and other areas identified.
Creates training tools and staff assessment materials, including, but not limited to:
manuals, presentations, competency tests, tip sheets, and evaluation rubrics.
Coordinates with IT department when necessary to select and deploy e-learning or web-based training materials.
Trains staff in utilizing systems or applications specific to their job duties as well as e-learning technology and web-based educational offerings.
Ensures staff maintains departmental education requirements as needed or expected of their role and remains up to date on department or industry changes.
Reviews AHIQA daily staff pre-registrations, registrations for completion and accuracy; ensures patient demographic and insurance data, is entered correctly into the data system and are available to the appropriate users/departments to determine any additional training required.
Provides one-on-one training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive, professional and proactive manner.
Recognizes training opportunities and actively participates in improvement plans; works with management to successfully implement new training material.
Documents and maintains departmental employee records to ensure training requirements are fulfilled, corrective action plans can be carried out as needed, core competencies can be further defined, etc.
Reviews and analyzes trends in departmental and individual performance data and uses information to adjust and refine training programs as needed Keeps Admitting Management Team informed of all quality assurance/training activities or issues through weekly, monthly, and quarterly meetings/reports.
Other duties as assigned.
JOB REQUIREMENTS Education Minimum (Required) High School graduate or equivalency certificate requied Preferred (Not required) Work Experience Minimum (Required) 2-3 years Admitting experience including but not limited to ER/Main Admitting Strong knowledge of admitting operations, laws and regulations.
Preferred (Not required) Licenses and Certifications Minimum (Required) Must be BLS certified or must provide BLS certificate within 30 days of hire.
Obtain/Posses current Management of Assaultive Behavior Certification; can obtain within 6 months of hire Preferred (Not required) Required Skills, Knowledge, and Abilities (SKA's) Outstanding customer service skills required must be able to interact well and develop a rapport with department staff as well as with other departments.
Demonstrated attention to detail, demonstrated ability to teach.
Excellent English communication skills, verbal and written.
Ability and desire to work under pressure in a hectic, high paced environment.
Working knowledge of insurance, Medicare, Medi-cal, HMO and PPO is essential.
Must be able to type 40 words per minute and operate a calculator.
Computer proficient in Microsoft Office.
At USC Arcadia Hospital every team member of our 348-bed hospital strives to provide an exceptional patient experience while exemplifying our shared values of iRAISE - Integrity, Respect, Accountability, Innovation, Safety and Excellence.
We achieve this through compassionate care, creating lifelong relationships by changing the way health and healthcare are delivered in our community.
At USC Arcadia Hospital, you'll enjoy an excellent compensation and benefits package (Medical, Dental, Vision, Retirement Savings Plan with match, Life Insurance, Flexible Spending Account, Employee Assistance Program, Tuition Reimbursement, Paid Time Off, Free On-Site Parking, Child Care, Employee Referral Bonus Program, etc.
), including professional development programs, and much more.
Living and Working in the San Gabriel Valley:
The City of Arcadia is located in the beautiful San Gabriel Valley, which is one of the best places to live and work in California and is just 15 miles north of downtown Los Angeles.
The region offers a multitude of diverse entertainment, shopping and exceptional restaurant options.
The San Gabriel Valley is less than an hour away from sunny Southern California beaches, and less than two hours away from local mountain resorts like Big Bear and Lake Arrowhead.
Locally, Arcadia is a wonderful, thriving community featuring the Los Angeles County Arboretum and Botanic Gardens as well as the Santa Anita Park racetrack, and is located next to the City of Pasadena, which hosts the New Year's Day Rose Parade and Rose Bowl game annually.
The region boasts excellent public and private schools and universities close by, including Cal Tech, USC, UCLA, Cal State Northridge, Cal Poly Pomona, Azusa Pacific University and the Claremont Colleges.
Arcadia was recently named Best Place to Raise Your Kids by Bloomberg Businessweek magazine and is the perfect place to call home.
Pay Transparency The hourly rate range for this position is $20.
93 - $27.
47.
When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
93 - $27.
47 an hour $20.
93 - $27.
47 an hour POSITION SUMMARY Under the direction of the Admitting Management Team, the Admitting Staff Development Coordinator is responsible for developing and coordinating the Patient Access Department training program.
The Admitting Staff Development Coordinator's responsibilities will include monitoring quality and performance metrics, keeping the Admitting Management Team apprised of the results, and using data to identify and develop targeted opportunities for staff development.
This position will also include, but is not limited to, in-service education to other internal hospital departments regarding registration, staff organization, evaluation, continuous quality improvement and guest relations promotion/satisfaction.
ESSENTIAL JOB FUNCTIONS AND CORE RESPONSIBILITIES Develops, organizes, and upon approval, implements a Patient Access program for new hire orientation, staff development, and on-the-job training across the Main Admitting, ED and other departments that utilize registration processes.
Plans, coordinates, and leads internal in-services and educational programming for Patient Access staff in the areas of pre-registration, registration, insurance verification, financial clearance or counseling, customer service, and other areas identified.
Creates training tools and staff assessment materials, including, but not limited to:
manuals, presentations, competency tests, tip sheets, and evaluation rubrics.
Coordinates with IT department when necessary to select and deploy e-learning or web-based training materials.
Trains staff in utilizing systems or applications specific to their job duties as well as e-learning technology and web-based educational offerings.
Ensures staff maintains departmental education requirements as needed or expected of their role and remains up to date on department or industry changes.
Reviews AHIQA daily staff pre-registrations, registrations for completion and accuracy; ensures patient demographic and insurance data, is entered correctly into the data system and are available to the appropriate users/departments to determine any additional training required.
Provides one-on-one training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive, professional and proactive manner.
Recognizes training opportunities and actively participates in improvement plans; works with management to successfully implement new training material.
Documents and maintains departmental employee records to ensure training requirements are fulfilled, corrective action plans can be carried out as needed, core competencies can be further defined, etc.
Reviews and analyzes trends in departmental and individual performance data and uses information to adjust and refine training programs as needed Keeps Admitting Management Team informed of all quality assurance/training activities or issues through weekly, monthly, and quarterly meetings/reports.
Other duties as assigned.
JOB REQUIREMENTS Education Minimum (Required) High School graduate or equivalency certificate requied Preferred (Not required) Work Experience Minimum (Required) 2-3 years Admitting experience including but not limited to ER/Main Admitting Strong knowledge of admitting operations, laws and regulations.
Preferred (Not required) Licenses and Certifications Minimum (Required) Must be BLS certified or must provide BLS certificate within 30 days of hire.
Obtain/Posses current Management of Assaultive Behavior Certification; can obtain within 6 months of hire Preferred (Not required) Required Skills, Knowledge, and Abilities (SKA's) Outstanding customer service skills required must be able to interact well and develop a rapport with department staff as well as with other departments.
Demonstrated attention to detail, demonstrated ability to teach.
Excellent English communication skills, verbal and written.
Ability and desire to work under pressure in a hectic, high paced environment.
Working knowledge of insurance, Medicare, Medi-cal, HMO and PPO is essential.
Must be able to type 40 words per minute and operate a calculator.
Computer proficient in Microsoft Office.
At USC Arcadia Hospital every team member of our 348-bed hospital strives to provide an exceptional patient experience while exemplifying our shared values of iRAISE - Integrity, Respect, Accountability, Innovation, Safety and Excellence.
We achieve this through compassionate care, creating lifelong relationships by changing the way health and healthcare are delivered in our community.
At USC Arcadia Hospital, you'll enjoy an excellent compensation and benefits package (Medical, Dental, Vision, Retirement Savings Plan with match, Life Insurance, Flexible Spending Account, Employee Assistance Program, Tuition Reimbursement, Paid Time Off, Free On-Site Parking, Child Care, Employee Referral Bonus Program, etc.
), including professional development programs, and much more.
Living and Working in the San Gabriel Valley:
The City of Arcadia is located in the beautiful San Gabriel Valley, which is one of the best places to live and work in California and is just 15 miles north of downtown Los Angeles.
The region offers a multitude of diverse entertainment, shopping and exceptional restaurant options.
The San Gabriel Valley is less than an hour away from sunny Southern California beaches, and less than two hours away from local mountain resorts like Big Bear and Lake Arrowhead.
Locally, Arcadia is a wonderful, thriving community featuring the Los Angeles County Arboretum and Botanic Gardens as well as the Santa Anita Park racetrack, and is located next to the City of Pasadena, which hosts the New Year's Day Rose Parade and Rose Bowl game annually.
The region boasts excellent public and private schools and universities close by, including Cal Tech, USC, UCLA, Cal State Northridge, Cal Poly Pomona, Azusa Pacific University and the Claremont Colleges.
Arcadia was recently named Best Place to Raise Your Kids by Bloomberg Businessweek magazine and is the perfect place to call home.
Pay Transparency The hourly rate range for this position is $20.
93 - $27.
47.
When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
