Service Assistant | Mercedes-Benz of Arcadia
3.
3 Quick Apply Full-time 1 hour ago Full Job Description Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California.
Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda.
With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 13 extraordinary brands of the most sought after luxury cars.
We are seeking a Service Assistant that contributes to the success of Rusnak Automotive Group (the Company) by assisting with the growth and performance of the service department.
Assist in implementing best business practices and the Rusnak standard to deliver superior client satisfaction.
WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.
) Employee Referral Bonus Program POSITION DETAILS Effectively and Efficiently Ensure All Customer Service Components are Completed Professionally:
Promptly, professionally, and politely communicates with internal and external Clients, in-person and via telephone, to promote excellent Client relations and ensure the highest levels of Client satisfaction.
Answers incoming telephone calls on computerized switchboard, determines purpose of calls; seeks clarification, if request or objective is unclear; forwards calls to appropriate personnel or department while also providing an introduction to secondary call handler so that Client does not have re-introduce themselves or the purpose of the call Retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available Promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction.
Assists with service traffic flow and parking.
Sets and verifies service appointments, informs service advisor of clients arrivals.
Ensures accuracy when booking customer pay repair orders.
Performs administrative duties such as filing, collating documents, faxing and scanning.
Assists Service Advisors with accepting payments using software.
Effectively and Efficiently Assists with Managing the Loaner Car Fleet:
Maintain and update Loaner Fleet using Logitrac Software.
Ensure Loaner car Agreements are completed accurately.
Prepare for next days reservations.
Monitor Length of Loan (LOL) and report excessive days out on loan to management.
Check in vehicles as they come in from finished clients.
Go over vehicle for possible damage, noncompliance with fuel levels at time of checkout, excessive miles and cleanliness.
Efficiently Ensures Assistance to Service Support Staff and Management:
Keeps up to date with training in the functions of the Support Staff including Repair Order Booking, Loaner Cars, Client Follow-up and Phone System.
Perform various tasks as directed by Service & Parts Director.
Provides backup for department as needed for advisors, dispatch.
Report to management any circumstances that compromise the integrity of the dealership.
Maintain functional knowledge of Medallia follow-up software.
Makes daily follow-up calls to ensure client satisfaction and forwards information to appropriate team member when further follow-up is required.
Documents all client interaction using the Medallia follow-up system in Netstar WHAT YOU BRING TO THE TABLE License (Required):
Current California Driver License with satisfactory Department of Motor Vehicle driving record Strong verbal and written communication skills (Bi-lingual in English, Spanish, Mandarin Chinese or other language is an asset in this position) Degree/Diploma :
High School Diploma/GED Job Type:
Full-time Pay:
$19.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
Monday to Friday License/Certification:
Driver's License (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Quick Apply Full-time 1 hour ago Full Job Description Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California.
Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda.
With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 13 extraordinary brands of the most sought after luxury cars.
We are seeking a Service Assistant that contributes to the success of Rusnak Automotive Group (the Company) by assisting with the growth and performance of the service department.
Assist in implementing best business practices and the Rusnak standard to deliver superior client satisfaction.
WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.
) Employee Referral Bonus Program POSITION DETAILS Effectively and Efficiently Ensure All Customer Service Components are Completed Professionally:
Promptly, professionally, and politely communicates with internal and external Clients, in-person and via telephone, to promote excellent Client relations and ensure the highest levels of Client satisfaction.
Answers incoming telephone calls on computerized switchboard, determines purpose of calls; seeks clarification, if request or objective is unclear; forwards calls to appropriate personnel or department while also providing an introduction to secondary call handler so that Client does not have re-introduce themselves or the purpose of the call Retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available Promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction.
Assists with service traffic flow and parking.
Sets and verifies service appointments, informs service advisor of clients arrivals.
Ensures accuracy when booking customer pay repair orders.
Performs administrative duties such as filing, collating documents, faxing and scanning.
Assists Service Advisors with accepting payments using software.
Effectively and Efficiently Assists with Managing the Loaner Car Fleet:
Maintain and update Loaner Fleet using Logitrac Software.
Ensure Loaner car Agreements are completed accurately.
Prepare for next days reservations.
Monitor Length of Loan (LOL) and report excessive days out on loan to management.
Check in vehicles as they come in from finished clients.
Go over vehicle for possible damage, noncompliance with fuel levels at time of checkout, excessive miles and cleanliness.
Efficiently Ensures Assistance to Service Support Staff and Management:
Keeps up to date with training in the functions of the Support Staff including Repair Order Booking, Loaner Cars, Client Follow-up and Phone System.
Perform various tasks as directed by Service & Parts Director.
Provides backup for department as needed for advisors, dispatch.
Report to management any circumstances that compromise the integrity of the dealership.
Maintain functional knowledge of Medallia follow-up software.
Makes daily follow-up calls to ensure client satisfaction and forwards information to appropriate team member when further follow-up is required.
Documents all client interaction using the Medallia follow-up system in Netstar WHAT YOU BRING TO THE TABLE License (Required):
Current California Driver License with satisfactory Department of Motor Vehicle driving record Strong verbal and written communication skills (Bi-lingual in English, Spanish, Mandarin Chinese or other language is an asset in this position) Degree/Diploma :
High School Diploma/GED Job Type:
Full-time Pay:
$19.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Referral program Vision insurance Schedule:
Monday to Friday License/Certification:
Driver's License (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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